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Michelle is now an Associate Member of the Accredited Pet Care Professional (Pet Care Trust)

Also a member of The Pet Industry Federation, which means I:

  • Strive to improve industry standards.
  • Promote responsible pet ownership.
  • Strive to ensure customer satisfaction at all times.
  • Always provide customers with clear and current information about products and services in a polite and professional manner.
  • Ensure all staff are appropriately trained to carry out the job roles and that they have a comprehensive understanding of company products, services and procedures.
  • Minimise the environmental impact of business where ever available
  • Promote best practice in animal welfare by observing the five welfare needs: diet, accommodation, wellness, sociability, behaviour.
  • Maintain working environment to ensure it is fit for purpose.
  • Abide by all current legislation relative to the business.
  • Not bring the Pet Industry Federation or divisional association into disrepute